Overflow Call Handling

Amazing how some days the phone hardly rings, then everyone decides to call you all at once causing an overflow of unanswered telephone enquiries!

At least with a pre-planned campaign you can be prepared for the sudden influx of telephone calls and then plan your overflow call handling by assigning more staff to manage them as they arrive. The downside is you never really know how many calls you are going to receive, or how many staff you need to have on standby to answer them all.
And how do you sift out the genuine enquiries (important new business) from the brochure collectors?

The answer is simple; with Active Link™ you can spend as much time as you wish with your genuine enquirers knowing your overflow calls are being professionally answered, sorted, information given and forwarded to the person of your choosing and by your preferred method of notification.

Here are some independent stats that should concern you.
84% of business callers call someone else if the telephone is engaged or not answered.
75% of people do not leave messages on answer phones.

Try us for a free overflow trial

Our professional staff, telephone call management solutions, voice mail and ITS are available on all our other services; overflow call handling, 24 hour emergency call out, customer services, sales order lines, media responses, brochure requests, holiday cover. Plus we can tailor our service to create your own bespoke call handling service.