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24 hours service
- Free voicemail - Free trial period
- Message
Notification
In an era when customer expectation has never been
greater and instant access is
accepted as the norm... it's vital that your clients can
communicate with your
organisation - immediately.
Active Links™ virtual reception desk, telephone
answering and call handling solutions
enables your overstretched or unmanned office to operate
efficiently and present itself
professionally - 24 hours a day.
Our various, bespoke call handling solutions and message
taking options, represent
extraordinary value for money and we ask you to challenge
us by putting us to the test
with our free
call handling trial.
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Invisible Diversion.
Call diversion to our facility is seamless, with your
choice of any or all of the options listed in our tariff.
You can simply start or stop the services at any time by
pressing the appropriate key on your standard handset.
Divert all incoming calls to your remote assistant in your
virtual office call centre until further notice.
Divert only when your telephone lines are engaged.
Divert only when your staff are busy and your telephone
lines have rung for a pre-determined period.
Advanced Telephony.
As soon as each call arrives at your remote telephone
support desk, your company details appear on your
operator's screen, enabling them to answer and manage your
call as though in-house.
The displayed information will have been tailored to your
precise requirements and will ensure that all calls are
managed in line with your specific instructions.
Naturally, we are able to simultaneously handle several
calls on your behalf. Remarkably, this can be achieved
even when diverting a single telephone line.
Our unique Itinerary codes (ITS) allows us to know
where you are, and can inform your caller of your
availability i.e. you are currently engaged on the
telephone, away from the office, busy with a client and
what time you are due back. Plus we collect the
information you request and any other message before
forwarding them to you by the delivery method of your
choice - fax / email / text to mobile or pager. You can
also request different types of call messages are
delivered to different individuals.
Intelligent Personnel.
At the heart of our call centre are articulate,
intelligent and responsive personnel.
Our service extends far beyond greeting your callers with
a warm, professional voice. We pay thorough attention to
every detail and will manage your calls with the highest
level of efficiency.
For those organisations requiring more than simple message
handling, you'll be pleased to know that all our operators
are trained to a standard that provides for a considerable
level of involvement.
Message Notification and telephone answering
switchboard.
Message details taken on your behalf are immediately
accessible free of charge. All you need to do is call your
allocated voicemail from any location.
Alternatively, for a nominal fee, message contents can be
formatted as text and then immediately forwarded to your
mobile phone, pager, e-mail address or fax.
As a further option, we are able to act as your private
switchboard - announcing and connecting your callers,
wherever you may be.
Competitive Edge.
At Active Link™, our competitive edge is preserved by
offering an unmatched service at a truly remarkable price.
Our standard of excellence is safeguarded by employing
personnel who have the correct qualities needed. We are
proud to be imitated, but we are never excelled. See our testimonials.
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