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Telephone
Messaging Tariff
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Live
reception period |
Monthly |
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09:00 -
17:00 |
Mon -
Fri |
£24.50 |
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08:30 -
18:00 |
Mon -
Fri |
£26.50 |
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08:30 -
18:00 |
Mon -
Sat |
£35.00 |
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24 hour -
7 days a week |
£39.00 |
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Tailor
made solutions from |
£22.50 |
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The above service periods include
free message collection.
Incoming call units* are billed at 68p each.
All
messages taken by your assigned virtual receptionist are
accessible 24 hours a day, via our message retrieval
server. Alternatively, for a nominal cost you may choose
to be notified of your messages using any of the various
options listed below. |
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Alternative
Notification Methods |
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Additional
Service Options |
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Tailor
made message notification |
£POA |
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The
following offers only a brief insight into our wide range
of bespoke message notifications options.
Please contact us to discuss any specific requirements you
may have, and we will tell you if it is possible, and
design you an affordable plan.
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Fax
/email |
from 15p per item |
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As a
general rule, clients require fax or email notification of
messages when they are in the office and diversion takes
place because lines are busy.
In this scenario, we are able to detect that you are on a
call, inform the caller of this fact, take a message, and
send the detail to you instantly - often before you've
finished your current telephone call.
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Text
to mobile / pager |
11p per item |
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Message
details can be formatted as text and relayed immediately
to your mobile phone or pager.
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Remote
switchboard |
**68p per connection |
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When
required, we can act as your private switchboard,
announcing and connecting your callers, wherever you may
be (mobile or landline).
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Emergency
call to mobile or landline |
**68p per minute |
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On occasions
when the nature of a message is extremely important (e.g.
a new sales enquiry), we shall contact you on a predefined
list of numbers.
*
Call units are 1 minute in duration, which is usually
adequate for the management of an inbound call.
**
In addition to the listed charge, direct network cost
associated with the call duration will be be levied at
cost. |
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Itinerary
codes (ITS) |
£2.60 month |
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A unique
digital facility pioneered by Active Link ™.
'ITS' automatically enables your assigned receptionist to
inform callers of your expected time of return.
For example, if you are about to leave the office and
expect to be out until lunchtime, you simply divert your
calls using the single digit ITS code associated with this
action. When your calls are answered, our system displays
the additional information relating to your movements.
Should your schedule change whilst away, you can reset the
ITS code remotely, whereupon your receptionist will be
presented with the updated data e.g. you are now away until
4pm.
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Out of
hours voicemail |
£2.80 month |
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Outside
the 'live' operator period, you may continue to divert
your calls to your call handling facility, thus removing
the need to return to your office and enable your answer phone.
Out of hours callers will be greeted by your personalised
voicemail message and have the opportunity to leave a
message for you. Messages may be retrieved free of charge
at any time from any touch tone telephone.
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General
Information |
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A fully
refundable deposit of £22.50 and a connection fee of £75
shall be required prior to commencement of service. |
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All charges are
exclusive of
VAT, which shall
be levied at
the
prevailing rate.
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